User Verification Policy

Purpose

At Titans Pet UK, ensuring the authenticity, trustworthiness, and security of all members of our online community and platform users is our ultimate preference. This User Verification Policy outlines the steps, requirements, and terms under which user accounts (individuals, breeders/businesses, and veterinarians) are verified before posting listings, offering services, or interacting with others.

Our verification system is designed to:

• Prevent fraud and impersonation
• Ensure legal and ethical compliance (including Lucy’s Law and DEFRA guidance)
• Protect buyers, sellers, and animals involved

Why Verification is Important

• Posting live pet or animal listings
• Offering veterinary or pet care services
• Listing accessories, pet food, or commercial products
• Creating a breeder or veterinary account
• Accessing premium advertising options or Boost Plans

Types of Accounts & Required Verification Documents

a. Individual (Standard Account / Exclusive User)
Minimum Required:

• Full Name
• Valid UK Mobile Number (OTP-verified)
• Valid Email Address
• Location/Postcode

• Profile Picture
• Government-issued ID (optional but may be requested for flagged listings)

• Business or Trading Name
• Breeder’s License issued by the local council
• Government-issued & verified ID
• Proof of Address
• Website or Social Media Handle (for vetting, if available)
• VAT registration (if applicable)

• Full Name of Practitioner
• RCVS Registration Number (UK Veterinary Licence)
• Valid ID (passport or UK driver’s License)
• Proof of Business Address (e.g., vet clinic invoice or letterhead)
• Qualifications (degree certificate optional but encouraged)

Stepwise Verification Process

• Signup & Basic Details — User selects the account type and submits email, phone, location
• Upload of Verification Documents — Form appears based on account type; documents are encrypted & stored securely
• Manual Review by Titans Pet Team — Reviewed within 24–48 hours; clarification may be requested
• Verification Badge Issued — Verified users get badges (green, blue for breeders, gold for vets)
• Live Listing Activation — Only verified users can post or boost listings

Reverification & Monitoring

Users may be reverified if identified for suspicious activity. Titans Pet UK also performs random audits.
Re-verification will also occur:

• Upon the expiry of breeder licenses
• If contact info is updated
• If fraud or misrepresentation is suspected

Refusal, Suspension & Appeal

Titans Pet UK reserves the right to:

• Deny verification for falsified or unclear documents
• Suspend accounts pending investigation
• Remove listings that bypass the verification process

Data Protection and GDPR Compliance

All personal data and verification documents are handled under strict GDPR and UK data protection regulations. We:

• Use secure encryption and storage methods
• Never share your confidential documents unless obligated by law
• Allow you to request deletion of your verification data via our DSAR process

Reporting Suspicious Accounts

Users are encouraged to report:

• Fake listings
• Unverified sellers requesting payment
• Any attempt to bypass Titans Pet UK’s safe policies

Updates to This Policy

This policy is reviewed periodically. Users will be notified of updates and modifications on the platform and via email.

Contact Information

Titans Pet UK Support Team
Email: info@titanspet.co.uk
Phone (WhatsApp & Helpline): +44 7777 624001
Website: www.titanspet.co.uk