Titans Pet UK GDPR Privacy Policy

Effective Date: 7 May 2025
Last Updated: 27 Aug 2025

Who We Are 

Titans Pet UK is a dedicated online platform designed to bring together pet lovers, breeders, and service providers in one trusted community. In legal terms, Titans Pet UK carefully decides how and why personal information is collected, processed, and safeguarded. This responsibility comes with a duty to act lawfully, transparently, and fairly whenever we interact with your data.

We are registered and operate in the UK, guided by the UK General Data Protection Regulation and the Data Protection Act 2018, which inform our commitment to data protection. These laws are designed to give you, as an individual, meaningful rights over your personal data, while also requiring organisations like us to demonstrate accountability and compliance.

What Personal Data We Collect

When you use Titans Pet UK, we may collect certain categories of personal information to deliver our services effectively. We do not collect more information than we genuinely need, and we are always clear about the reasons behind each type of data we process.

• Identity details: your complete name and, if relevant, a chosen username.
• Contact details: consisting of your email address, contact number, and WhatsApp information when provided.
• Content you upload: such as photographs or videos of pets, listings you create, or messages you send to other users.
• Transactional data: including payment information (handled securely by third-party payment processors) and your purchase or booking history.
• Usage data: such as your preferences, saved searches, ad history, and general interactions with our platform.

How We Use Your Data 

At Titans Pet UK, it is essential to explain not just what information we collect, but also how that information is used in practice. Personal data is accumulated only for fair and legal objectives that allow us to provide, improve, and secure our services. We do not sell your information to third parties, and we never use your data in ways that would be unexpected or intrusive.

The primary reason we use your data is to deliver the service you signed up for. For example, when you create an account and upload a pet listing, we use your details to publish that listing, connect you with potential buyers or service providers, and manage related communications.

We also use your information to keep the community safe. Fraudulent or misleading advertisements harm both users and pets, so we use data such as IP addresses, device identifiers, and usage history to detect suspicious behaviour. Our moderation system allows us to flag inappropriate content, prevent scams, and ensure that users have confidence in the platform.

Legal Basis for Processing

Every time Titans Pet UK processes personal data, it must be done under one of the lawful bases defined by the UK GDPR. This ensures that all activities are justified, proportionate, and in line with your rights.

The first basis is contractual necessity. When you register on our platform, create an advert, or purchase a service, a contract is formed between you and us. To fulfill this contract, we must process your contact information, login credentials, and transaction details. Without this processing, we would not be able to provide the service you requested.

The second basis is legitimate interest. This is a flexible ground that allows us to process data for purposes that are necessary to our operations, provided your rights are not overridden. Examples include preventing fraud, moderating listings, or sending reminders about expiring adverts. To ensure fairness, we carry out balancing tests to confirm that our interests do not outweigh your privacy.

The third basis is consent. Consent is required for specific types of processing, particularly electronic marketing communications. For example, if you want to receive newsletters or promotional offers from Titans Pet UK, you must opt in. Consent is never bundled with other agreements, and it can be withdrawn at any time with the same ease as it was given.

Another lawful basis is legal obligation. We are sometimes required to process or retain data to comply with UK law. For example, financial transactions must be recorded for tax purposes and kept for statutory periods, even if a user requests deletion of their account.

Finally, although rare, we may rely on vital interests—for example, if processing data is necessary to protect someone's life or wellbeing. While this is unlikely in the context of pet services, it remains a lawful basis under GDPR.

Data Sharing & Third Parties 

While Titans Pet UK manages your data directly, there are circumstances where information must be shared with trusted third parties. This sharing is always done responsibly, with safeguards to ensure that your data is protected and is only utilized for the intended purpose.

We work with hosting and cloud service providers as partners to supply the infrastructure that allows our website and applications to function reliably and securely. Without their support, it would not be possible to deliver services at scale.

We also use payment processors like Stripe and PayPal. When you conclude a purchase, your expense details are managed directly by these providers. We receive a secure confirmation of payment, which ensures transactions are processed efficiently while keeping sensitive information out of reach.

Cookies & Tracking 

Cookies are text files stored on your smart device when you browse our website. At Titans Pet UK, we use cookies and similar technologies to make our platform work effectively, to improve your browsing experience, and to ensure that content is tailored to your interests.

Essential cookies are strictly necessary. These enable you to log into secure areas, create listings, or process transactions. Without them, basic site functions would not operate correctly. For instance, when you log into your account, a cookie allows our system to remember your session so you do not have to re-enter your details on every page.

Functional cookies improve usability. They allow us to remember your preferences, such as chosen language, currency, or location. By remembering these details, the site feels more personal and requires less manual input from you.

Analytical cookies enable us to comprehend how users interact with the Titans Pet. For example, we may track how many people view a particular category of pet listings or how long users spend on a page. It enables us to identify trends and implement improvements, such as refining our search function or redesigning a feature that users find confusing.

Marketing cookies are only utilized with your authorization as they allow us to deliver more relevant advertising, both on our platform and occasionally on other sites you may visit. For example, if you searched for "dog grooming services" on Titans Pet UK, marketing cookies may help us show you pet care offers more closely aligned to your interests.

Your Data Rights 

One of the most important features of GDPR is that it grants you a set of clear, enforceable rights regarding your personal information. This means you can request confirmation about whether we are processing your data and, if so, receive a copy of the information we hold.

You also have the right to rectification, which ensures that if your data is inaccurate or incomplete, it can be corrected. For example, if you change your email address or phone number, you can update your account directly or request that we amend our records.

Another important right is the liberty to restrict processing. This allows you to request that your data be stored but not used for specific purposes, such as while a complaint is under investigation.

The right to object is applicable in specific situations based on fair interests or for direct marketing. If you object to processing based on legitimate interests, we will review the request and either stop processing or explain clearly why the activity must continue.

Data Retention 

We understand that retaining personal data longer than necessary increases risks. Therefore, Titans Pet UK applies clear retention periods to ensure data is only retained for as long as it genuinely serves a purpose.

For active accounts, we retain data as long as the account remains in use. This includes login credentials, contact information, listings, and communications.

When an account becomes inactive, meaning it has not been used for 12 months, we may contact you to confirm whether you wish to continue. If no response is received, we begin a deletion process.

Certain categories of data must be kept longer due to legal obligations. Even if you request deletion of your account, these records may need to remain in our archives until the statutory retention period has passed.

We also apply retention rules to customer support interactions. Emails and chat logs may be stored for up to two years so that we can review service history if a related issue arises.

Security of Your Data 

Protecting your data from unauthorised access, misuse, or loss is a top priority for Titans Pet UK. We adopt a layered approach to security, combining technology, processes, and people to safeguard information at every stage.

All communication and transmissions between your smart device and our platform's servers are secured by SSL encryption, ensuring data cannot be intercepted during transmission. Each staff member undergoes regular training in data protection and cybersecurity awareness, so they understand both the technical and ethical importance of safeguarding user information.

Back-up systems are allocated to ensure continuity. If data is accidentally lost or corrupted, we can restore it from secure copies. Our disaster recovery plan ensures that service interruptions are minimised in the event of technical failures or cyber incidents.

International Transfers 

In today's digital economy, data often moves across borders. At Titans Pet UK, we may occasionally transfer personal data outside of the United Kingdom—for example, when using cloud services or technology providers based abroad. While these transfers are sometimes necessary for efficient service delivery, we treat them with the utmost caution to ensure your rights remain fully protected under the UK GDPR.

The UK Government has recognised certain countries, such as members of the European Economic Area (EEA), as having data protection standards equivalent to those in the UK. Transfers to these regions can take place freely and lawfully.

Children's Privacy 

Protecting children online is a commitment we take very seriously. Titans Pet UK is designed for adults aged 16 and above, and our services are not intended for children under this age. This means we do not intentionally gather, store, or process the confidential data of a person under 16 years old. When users register an account, they assure that they satisfy the minimum age requirement. If we find that data has been gathered from someone under 16 without appropriate consent, we act swiftly to delete the data and close the account.

We recognise, however, that children may sometimes appear in photographs or videos uploaded to pet listings. For example, a family picture with a pet may include a child. In these situations, we encourage users to be mindful and respectful when sharing content. If such images are uploaded, Titans Pet UK treats them with the same high level of protection applied to all personal data.

In specific circumstances, parental consent may be needed. If a service involves information that could relate to a child, we may ask for verification from a parent or guardian before processing. For instance, if a family business registers on the platform and includes a child's details in their content, we will request explicit authorisation.

Contact & Complaints 

We value transparency and accountability, which is why we provide clear contact routes for any questions, concerns, or complaints about data protection. Our Data Protection Officer (DPO) supervises adherence with GDPR across the organisation. The DPO's role is not only to ensure we meet legal requirements but also to act as a point of contact for users. If you are unsure about how your data is used, or if you have specific requests such as access or deletion, contacting the DPO is the best way forward.

If you have a query about this policy and your rights under GDPR, you can reach us directly through the following details:

Data Protection Officer – Titans Pet UK
225 Cranbrook Road, Ilford, Essex, IG1 4TF
Email: info@titanspet.co.uk
Helpline: +44 7777 624001