Effective Date: 7 May 2025
Last Updated: 7 May 2025
Titans Pet UK is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Titans Pet UK is the data controller for the personal data we process.
- Registered Address: 225 Cranbrook Road, Ilford, Essex, IG1 4TF, United Kingdom
- Email: info@titanspet.co.uk
- WhatsApp & Helpline: +44 7777 624001
- Website: www.titanspet.co.uk
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Full name
- Email address
- Phone number
- IP address & location data
- Photographs/videos of pets (when you upload listings)
- Account preferences and ad history
- User messages and enquiries
- Payment details (processed by secure third-party gateways)
3. How We Use Your Data
We use your information to:
- Operate and maintain the platform
- Verify listings and users
- Enable safe communication between buyers and sellers
- Respond to support requests
- Send relevant updates or marketing communications (with consent)
- Improve site functionality and prevent fraud
4. Legal Basis for Processing
We process your personal data on the following lawful bases:
| Purpose | Legal Basis |
|---|
| Account management & service delivery | Contractual necessity |
| Customer support & communication | Legitimate interest |
| Fraud prevention and moderation | Legitimate interest |
| Marketing (email/SMS) | Consent |
| Legal compliance | Legal obligation |
5. Data Sharing & Third Parties
We do not sell your personal data.
We may share data with:
- Hosting & cloud services (e.g., AWS, Firebase)
- Payment processors (e.g., Stripe, PayPal)
- Analytics and marketing tools (only if you give consent)
- Legal authorities when required by law
All third-party partners are GDPR-compliant.
6. Cookies & Tracking
Our website and apps use cookies and similar technologies to:
- Remember preferences
- Provide personalised content
- Analyse traffic and improve performance
You may manage your cookie preferences at any time. See our Cookie Policy for full details.
7. Your Data Rights
Under UK GDPR, you have the right to:
- Request access to your data (Data Subject Access Request)
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict data processing
- Request data portability
- Withdraw consent at any time
You can exercise these rights by contacting us at info@titanspet.co.uk
8. Data Retention
We keep personal data only for as long as necessary:
- Active users: while the account remains active
- Inactive accounts: up to 12 months unless legally required longer
- Legal or compliance data: up to 6 years
9. Security of Your Data
We use industry-standard measures to protect your data, including:
- SSL encryption
- Secure password storage
- Access control and regular audits
10. International Transfers
If data is transferred outside the UK (e.g., to third-party tools), we ensure that:
- Transfers are subject to Standard Contractual Clauses
- Partners are based in countries with UK data adequacy decisions
11. Children’s Privacy
Our platform is not intended for children under the age of 16. We do not knowingly collect personal data from children.
12. Contact & Complaints
If you have questions or complaints about this policy, contact:
Titans Pet UK – Data Protection Officer
📍 225 Cranbrook Road, Ilford, IG1 4TF
✉️ info@titanspet.co.uk
📞 +44 7777 624001
If you’re unsatisfied, you may contact the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint
13. Updates to This Policy
We may occasionally update this Privacy Policy. The latest version will always be available on our website.
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