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Data Retention & Deletion Policy

Effective Date: 20 May, 2025

This applies to all Titans Pet UK mobile app users, websites, and associated platform services.

Purpose of the Policy

This Data Retention and Deletion Policy explains how Titans Pet UK collects, stores, retains, and deletes user data in accordance with UK GDPR and the Data Protection Act 2018. We are committed to ensuring that personal data is only retained for as long as needed for its original purpose and securely deleted when no longer required.

Categories of Data Collected and Stored
  • User Identification Information: Full name, email address, contact number, residential address (for service providers), and government-issued IDs (for breeders/businesses).
  • User Account Information: Username, hashed password, registration date, premium feature usage, listings, saved ads, and messaging history.
  • Technical and Analytical Data: Device info, browser logs, session duration, and location data (if permissions are granted).
  • Payment & Transactional Data: Payment logs and transaction history managed via secure third-party processors.
Data Retention Schedule
Data Type Retention Period
Personal details (name, contact info) While the account is active + 12 months after deletion
Pet listings (text/media) Until deleted by the user or auto-expired after 180 days
Verification documents (breeders, clinics, businesses) Up to 5 years from last activity
Platform chat history 12 months from the last message date
Payment records (via third-party) 6 years (legal and accounting obligations)
Cookies and technical logs 12 to 24 months, per our Cookie Policy
Right to Deletion (Right to be Forgotten)

Under UK GDPR, users can request deletion of their data via:

  • In-app or website account deletion request
  • Emailing: info@titanspet.co.uk
  • Requesting removal of specific listings or uploaded content
  • Requesting removal of verification documents (subject to legal obligations)

Requests will be processed within 30 days unless legal or regulatory reasons require extended retention.

Auto-Deletion and Expiry Policies
  • Inactive Accounts: May be archived or deleted after 24 months of inactivity with prior notice.
  • Expired Listings: Auto-expire after 180 days unless renewed by the user.
  • Suspended Accounts: Data retained for up to 12 months for appeals or legal investigations.
Data Storage and Security

Data is stored on encrypted cloud servers located within the UK or EU. Sensitive documents are accessible only to authorized Titans Pet UK administrative staff and are protected during storage and transmission.

Exceptions to Standard Retention Periods
  • Where retention is legally required by authorities or courts
  • To investigate or prevent fraud, abuse, or security incidents
  • To meet accounting or audit requirements
Contact for Data Deletion or Privacy Inquiries

If you wish to delete your data, have questions, or need assistance:

Data Protection Officer – Titans Pet UK
Email: info@titanspet.co.uk
Phone: +44 7777 624001
Address: 225 Cranbrook Road, Ilford, Essex, IG1 4TF, United Kingdom.