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Effective Date: 20 May, 2025
This applies to all Titans Pet UK mobile app users, websites, and associated platform services.
This Data Retention and Deletion Policy explains how Titans Pet UK collects, stores, retains, and deletes user data in accordance with UK GDPR and the Data Protection Act 2018. We are committed to ensuring that personal data is only retained for as long as needed for its original purpose and securely deleted when no longer required.
Data Type | Retention Period |
---|---|
Personal details (name, contact info) | While the account is active + 12 months after deletion |
Pet listings (text/media) | Until deleted by the user or auto-expired after 180 days |
Verification documents (breeders, clinics, businesses) | Up to 5 years from last activity |
Platform chat history | 12 months from the last message date |
Payment records (via third-party) | 6 years (legal and accounting obligations) |
Cookies and technical logs | 12 to 24 months, per our Cookie Policy |
Under UK GDPR, users can request deletion of their data via:
Requests will be processed within 30 days unless legal or regulatory reasons require extended retention.
Data is stored on encrypted cloud servers located within the UK or EU. Sensitive documents are accessible only to authorized Titans Pet UK administrative staff and are protected during storage and transmission.
If you wish to delete your data, have questions, or need assistance:
Data Protection Officer – Titans Pet UK
Email: info@titanspet.co.uk
Phone: +44 7777 624001
Address: 225 Cranbrook Road, Ilford, Essex, IG1 4TF, United Kingdom.